Accredited Online Courses - Cert II Bus (Admin Skills)

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CERTIFICATE II IN BUSINESS (OUTCOME FOCUS ON ADMINISTRATION SKILLS)

The Certificate II in Business is an introductory level course covering administration and the role it plays in a business environment.

What will you achieve from this course?

This course will develop your knowledge and skills in administrative business operations.

When you have completed the Certificate II in Business (Administration) course, you will be able to:
Select, use and maintain business technology
Maintain filing and records systems
Prepare and produce routine letters, memos and records
Create and use spreadsheets and charts
Create customer relationships
Process customer feedback

Upon completion of this course you will achieve a nationally recognised qualification.

Related courses
Certificate IV in Business Administration
Certificate IV in Business
Diploma in Business
Diploma in Business Administration

Why choose to study online with AOT?
No classes to attend
No deadlines to meet
Study in your own time
Online student chat forums
Virtual Classroom- plan, implement & assess your learning process online
Professional tutor support
Quality assured nationally recognised courses
All students receive professional tutor support throughout their learning experience with AOT.

How long does the course take?

Choosing to study online allows you to study at a pace that suits your lifestyle

Total nominal hours
240 hrs

Full time load
12hrs/wk

Full-time duration
20 weeks

Maximum 12 months access to online course. (Approx. 10-20 hours to complete each unit

Unit Code
Unit Name/Description

BSBCMN201A
Work effectively in a business environment

This unit covers the skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards

BSBCMN202A
Organise and complete daily work activities

This unit covers the skills and knowledge required to organise and complete own work activities, and obtain feedback on work performance

BSBCMN203A
Communicate in the workplace

This unit covers the skills and knowledge required to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence.

BSBCMN206A
Process and maintain workplace information

This unit covers the skills and knowledge required to collect, process, store and maintain workplace information and its systems. It includes the maintenance of filing and record systems.

BSBCMN211A
Participate in workplace safety procedures

This unit covers general Occupational Health and Safety requirements in business organisations and is essential for employees without managerial or supervisory responsibilities. The unit is based on Generic Competency A in the National Guidelines for Integrating Occupational Health and Safety Competencies into National Industry Competency Standards [NOHSC:7025 (1998) 2nd edition].

BSBCMN204A
Work effectively with others

This unit covers the skills and knowledge required to work in a group environment such as promoting team commitment and cooperation and supporting team members.

BSBCMN216A
Create customer relationship

This unit specifies the outcomes required to deal with customer relationships at an introductory operational level. It covers the knowledge and skills required when meeting and greeting customers to create a positive impression and to establish rapport with the customer.

BSBCMN217A
Process customer feedback

This unit specifies the outcomes required to deal with customer feedback at an introductory operational level.

BSBCMN213A
Produce simple word processed documents

This unit covers preparation and production of short routine letters, notes, memos and records using word processing software.

BSBCMN306A
Produce business documents

This unit covers the skills and knowledge required to produce various business documents. It includes the skills and knowledge required to select and use a range of functions on a computer application.

BSBCMN205A
Use business technology

This unit covers the skills and knowledge required to select, use, and maintain business technology. This technology includes the effective use of computer software to organise information and data.

BSBCMN214A
Create and use simple spreadsheets

This unit covers creating and using simple spreadsheets and charts through the use of spreadsheet software.