SHORT COURSES

BSBCMN201A-  Work effectively in a business environment

Work effectively in a business environment (BSBCMN201A) will provide you with essential knowledge and skills that are required to work effectively within a commercial or business environment.  It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.

BSBCMN201A Work effectively in a business environment

this is a required unit from the Certificate II in Business (BSB20101) Qualification. Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 

BSBCMN202A- Organise and Complete Daily Work Activities

Why not learn how to adopt a more planned and organised approach to your work?

This short course will equip you with the skills and knowledge to examine, improve planning and organise your workload and performance within a business environment .

BSBCMN202A Organise and Complete Daily Work Activities

  is a required unit from the Certificate II in Business (BSB20101) Qualification. Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.
 

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN204A- Work effectively with others

Studying the short course Work effectively with others (BSBCMN204A) will provide you with the skills and knowledge that are essential when working within a business environment, you will learn how to:

BSBCMN204A Work effectively with others

 is a required unit from the

Promote team commitment

Co-operate and support team members

Provide and receive constructive feedback

Identify and plan strategies/opportunities for improvement of the work team Certificate II in Business (BSB20101) Qualification Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.

 
Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN205A- Use Business Technology

Use Business Technology (BSBCMN205A) is a short course that covers the skills and knowledge required to select, use, and maintain business technology. This technology includes the effective use of computer software to organise information and data.

BSBCMN205A Use Business Technology

is a required unit from the Certificate II in Business (BSB20101) Qualification Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.
 

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN206A- Process and Maintain Workplace Information

Studying the short course Process and Maintain Workplace Information (BSBCMN206A) will provide you with the skills and knowledge to collect, process, store and maintain workplace information and its systems. It includes the maintenance of filing and record systems.

This online short course is ideal for administrators, secretaries, receptionists and clerks.

BSBCMN206A Process and Maintain Workplace Information

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN211A- Participate in workplace safety procedures

This short course Participate in workplace safety procedures (BSBCMN211A) covers general Occupational Health and Safety requirements in business organisations and is essential for employees without managerial or supervisory skills.

The unit is based on Generic Competency A in the National Guidelines for Integrating Occupational Health and Safety Competencies into National Industry Competency Standards [NOHSC:7025 (1998) 2nd edition

Gain the skills and knowledge to:

BSBCMN211A Participate in workplace safety procedures

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.

Follow workplace procedures for hazard identification and risk control

Contribute to Occupational Health and Safety in the work place Certificate II in Business (BSB20101) Qualification.
 

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN213A- Produce simple word-processed documents

Studying the short course Produce simple word-processed documents (BSBCMN213A) will cover the preparation and production of short routine letters, notes, memos and records using word processing software.

BSBCMN213A  Produce simple word-processed documents

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit
is a required unit from the Certificate II in Business (BSB20101) Qualification.
 

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN214A- Create and use simple spreadsheets

The Create and use simple spreadsheets (BSBCMN214A) short course, shows you how to create and edit spreadsheets. You will gain the skills and knowledge to:

BSBCMN214A-Create and use simple spreadsheets

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit

Create layout and save a simple spreadsheet
Enter and format numbers and text in a spreadsheet
Edit data
Print a spreadsheet
Save spreadsheets

Produce charts is a required unit from the Certificate II in Business (BSB20101) Qualification.
 

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN216A- Create customer relationship

In today’s highly competitive business environment, it is crucial that you always remember your customers have a choice: if you don’t provide them with the level of customer service they demand, they can take their business elsewhere.
Meet and exceed customer expectations with this online course!

BSBCMN216A-Create customer relationship

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.
 
Studying the short course Create customer relationship (BSBCMN216A) you will learn how to deal with customer relationships at an introductory operational level.  Gain the skills and knowledge to:

Meet and greet customers
Effectively communicate with customers
Create rapport/relationship with customer is established
Present a positive organisational image
Provide and receive constructive feedback
Maintain personal presentation standards Certificate II in Business (BSB20101) Qualification.
 

Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN217A- Process customer feedback

Certificate II in Business (BSB20101) Qualification.
 
Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
BSBCMN306A- Produce business documents

Produce business documents (BSBCMN306A) is ideal for people responsible for producing written materials, such as letters, reports and business correspondence. It includes the skills and knowledge required to select and use a range of functions on a computer application.

BSBCMN306A-Produce business documents
is a required unit from the Certificate III in Business (BSB30101) Qualification

Select the appropriate technology and software to produce business documents
Filing documents according to Organisational standards
Design documents using a range of functions
Speed & accuracy
Complete within timelines
Style & Layout
Produce Documents using training manuals and help desks
 
Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
FNSICACC302A- Administer Financial Accounts

The Administer Financial Accounts FNSICACC302A short course will provide you with the skills and knowledge to accurately administer the allocation of payments, reconciling accounts and maintenance of customer details in line with the best practice.

Subjects you’ll cover:

This unit requires the application of manual and analytical skills to undertake account administration tasks.

FNSICACC302A-Administer Financial Accounts

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.
is a required unit from FNS30104 Certificate III in Financial Services.

Allocation of customer payments
Account reconciliation
Account Maintenance
Bank receipts according to company policy
Store details of  customer account files accurately
 
Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
FNSICIND301A - Work in the financial services industry

This short course is an introductory level course covering the skills and knowledge required to successfully work in the financial services industry.
 

FNSICIND301A Work in the financial services

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.

This unit requires the application of manual and analytical skills to undertake account administration tasks.

 
Total nominal hours
 20 Hrs
 
Course Cost
 $250
 
The Beginners Guide to Using a Computer
This course has been created for those who are new to Information technology (IT). It is also practical for those who are more experienced users, as it will assist them in filling the gaps in their IT skills and knowledge.

The Beginners Guide to Using a Computer guides users through the basics of everyday computing, helping them to manage, save and secure their data.

Subjects you’ll cover:
ICAU1128A Operate a personal computer
BSBCMN205A Use business technology
Upon successful completion

Students will receive a Nationally Recognised Statement of Attainment .This short course contains required units from the Certificate II in Business (BSB20101) qualification (Outcomes focus on Computer Skills).
Navigate a computer
Create and customize  desktop icons
Select, open and rename groups of files
Copy files to disk
Erase and format files
Search for saved files
Add printers and ensure correct printer settings
Shut down computer correctly
Select and use  business technology
Process and organise data
Maintain technology

Total nominal hours
 40 Hrs
 
Course Cost
 $500
 
Professional tutor support is provided with this online course.
Maximum 3 months access to this online course

Creating Total Customer Service
Meet and exceed customer expectations with the course Creating Total Customer Service.

This course provides comprehensive training in customer service, from meeting and greeting, building relationships to addressing customer concerns and solving problems.

This course is ideal for customer service advisors, with limited experience who want to revive, develop and improve their skills. It is also for those who want to move into customer service.

Subjects you’ll cover:

BSBCMN216A Create customer relationship
BSBCMN217A Process customer feedback

Upon successful completion

Students will receive a Nationally Recognised Statement of Attainment .This short course contains required units from the Certificate II in Business (BSB20101) qualification.
Meet and greet customers
Effectively communicate with customers
Create rapport/relationship with customer is established
Present a positive organisational image
Provide and receive constructive feedback
Maintain personal presentation standards
Handle customer feedback
Record customer feedback
Unmet customer needs are identified
Recommend other products and services
Advise to customers is consistent with companies legislative and statutory framework

Total nominal hours
 40 Hrs
 
Course Cost
 $500
 
Professional tutor support is provided with this online course.
Maximum 3 months access to this online course

Essential Computing for Business

This course will also equip the learner with the skills to effectively use spreadsheets, access, process, analyse and display numeric and financial information.

Subjects you’ll cover:
BSBCMN306A Produce business documents
is ideal for those who are responsible for creating written materials, such as letters, reports, memos and business documents.  Learners will gain the skills and knowledge to deliver well presented, accurately written business documents.
Select appropriate technology and software
Identify storage and quality of presentation
Design document
Files and records are identified and amended
Produce document that meet design requirements
Store document

BSBCMN214A Create and use simple spreadsheets

Upon successful completion
Students will receive a Nationally Recognised Statement of Attainment .This short course contains required units from the Certificate II in Business (BSB20101) qualification and Certificate III in Business(BSB30101)
Use simple work practices
Create simple spreadsheets
Spreadsheet layout enables efficient data input and presentation
Format spreadsheet in accordance with organizational style and presentation
Test formulae
Enter data, check and amend
Print spreadsheet
Name and store spreadsheet
Produce simple charts

Total nominal hours
 40 Hrs
 
Course Cost
 $500
 
Professional tutor support is provided with this online course.
Maximum 3 months access to this online course

  
The Beginners Guide to the Internet

Once you’ve mastered the basics, communicating electronically can make your life so much easier. You can send emails to family, friends and your work colleagues at the click of a mouse.

Subjects you’ll cover:
ICAU1133A Send and retrieve information using web browsers and email
BSBCMN213A Produce simple word- processed documents

Upon successful completion
Students will receive a Nationally Recognised Statement of Attainment .This short course contains required units from the Certificate II in Business (BSB20101) qualification (Outcomes focus on Computer Skills).
will provide you with the skills and knowledge needed to get to grips with the internet and emails. You will also gain essential skills in producing word- processed documents from your computer.
Open an internet browser and set a homepage of choice by setting  internet options
Select a search engine
Review rules of online etiquette
Open an email application and create new message
Add addressee to email message
Attach file to email
Send email
Analysis and understand document target audience
Use different font styles and sizes
Create document design and layouts
Make changes and print documents
Save documents

Total nominal hours
 40 Hrs
 
Course Cost
 $500
 
Professional tutor support is provided with this online course.
Maximum 3 months access to this online course

Financial Services  (FNSICACC302A/ FNICIND301A)
Gain the skill needed for a rewarding career in the finance industry with AOT’s course in financial services.
This short course will provide you with essential office skills such as workplace communication, occupational health and safety practices and the use of technology. You will gain background knowledge and practical skills to accurately administer the allocation of payments, reconcile accounts, bookkeeping and maintain customer details in line with best practice.

Subjects you’ll cover :
FNSICACC302A Administer Financial Accounts
FNICIND301A Work in the financial services industry

Upon successful completion
Students will receive a Nationally Recognised Statement of Attainment .This short course contains required units from the Certificate II in Business (BSB20101) qualification.
Allocate payments to the  appropriate customer accounts
Bank receipts according to company policy
Store details of  customer account files accurately
Payroll
Effectively work with accounts payable and receivable
Introduction to the financial services industry
Industry codes and company policies
Common terms used in the industry
Communicate effectively in the financial services environment

Total nominal hours
 40 Hrs
 
Course Cost
 $500
 
Professional tutor support is provided with this online course.
Maximum 3 months access to this online course

Industry is a required unit from the Certificate II in Business (BSB20101) Qualification

The Process customer feedback (BSBCMN217A) short course covers the knowledge and skills required when receiving feedback from customers, generally within a single customer encounter. Feedback may be either positive or negative, or a combination of both. When handled appropriately, it could contribute to the development and maintenance of a long-term, productive relationship with customers.
This short course has been created for those who have regular contact with customers, internal or external, and who provide routine, well-defined services/products to the customer; or who is a production worker providing a limited range of services/products to internal customers.

BSBCMN217A-Process customer feedback is a required unit from

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.
the is a required unit from the Certificate II in Business (BSB20101) Qualification
 

How to Apply